Privacy Policy

This Privacy Policy explains how Afsoen (“Afsoen”, “we”, “us” or “our”) handles information when you visit afsoen.com.ng, use app.afsoen.com.ng, or interact with Afsoen services. It applies to visitors, registered users, creators and supporters.

Afsoen is an Africa-focused social, entertainment and creator-support platform. Our services may include profiles, posts, Reels, Status updates, comments, messaging, live rooms, tips, subscriptions and paid content. Some features may not be available in every country or at every time.

By using Afsoen, you acknowledge this policy. Where consent is required by law, we will request it separately. This policy should be read together with any applicable platform terms and notices shown when you use a feature.

Account and profile information: information you provide when creating or managing an account, such as your name, username, email address, phone number, profile photo, biography and account preferences.

Content and communications: posts, photos, videos, Reels, Status updates, comments, reactions, room activity, messages and other material you choose to create, upload, send or share through the platform.

Transactions and creator activity: records relating to tips, subscriptions, paid-content purchases, room access, wallet activity, refunds and payouts. Payment providers process payment credentials through their own systems. Afsoen may receive transaction references, amounts, status and related records needed to operate the service and resolve disputes.

Device and technical information: information such as IP address, browser or app type, device and operating-system details, language, approximate region, log records, crash reports and diagnostic information.

Usage information: pages and features visited, interactions, preferences, session information and performance data that help us understand how the service is used and keep it reliable.

Support and correspondence: information you provide when you contact our support team, report content, submit a complaint or communicate with us.

We use information to create and manage accounts; display profiles and content; provide feeds, comments, messaging and rooms; enable tips, subscriptions and purchases; maintain wallets and transaction records; and deliver the features you request.

We also use information to secure accounts, prevent fraud, spam and abuse, enforce our rules, investigate reports, troubleshoot errors, improve performance, understand usage, develop features, communicate service notices and meet legal obligations.

We may use preferences and activity to personalise parts of the service, such as recommendations and content discovery. You can manage certain profile, privacy and notification settings within the app where those controls are available.

Content you publish publicly—including your public profile, posts, Reels, Status updates and comments—may be visible to other users and may be copied, shared or viewed outside Afsoen. Think carefully before publishing information you do not want to make public.

Some information is shared with the people you choose, such as recipients of a message, members of a room or subscribers who have access to exclusive content. The audience and visibility options shown when you publish or use a feature determine how that material is shared.

You are responsible for the content and personal information you choose to upload or disclose. Do not publish another person's private information without a lawful basis or permission.

We do not sell your personal information to data brokers. We may share limited information where needed to provide the service, including with hosting, storage, security, analytics, customer-support and other technology providers acting on our instructions.

Payment providers and financial institutions may receive information required to process payments, verify transactions, prevent fraud and comply with financial rules. Their handling of information is also governed by their own privacy terms.

Where advertising is displayed, advertising partners may collect or receive technical information such as IP address, device identifiers, browser information or ad interactions, subject to the provider's technology and applicable consent requirements. Their own privacy policies apply to their services.

We may disclose information to comply with law, respond to valid legal requests, protect users, investigate suspected fraud or abuse, enforce our terms, or protect Afsoen's rights and safety.

If Afsoen is involved in a merger, acquisition, restructuring or transfer of assets, information may be transferred as part of that transaction with appropriate safeguards.

Our website and platform may use cookies, local storage and similar technologies to keep you signed in, remember preferences, maintain security, understand service performance and support advertising or analytics where enabled.

You can manage cookies through your browser settings. Blocking some cookies or storage technologies may affect sign-in, security or other parts of the service.

We keep information for as long as reasonably necessary to provide the service, maintain account and transaction records, resolve disputes, enforce our agreements, meet legal obligations and protect the platform. Retention periods depend on the type of information and the reason it was collected.

We use administrative, technical and organisational measures designed to protect information against unauthorised access, loss, misuse or alteration. No online service or storage system can be guaranteed to be completely secure, so please use a strong password and protect your account credentials.

Afsoen serves users across different countries. Information may therefore be processed or stored in countries other than the country where you live, including by service providers that support our platform. Where required, we take steps intended to ensure that international transfers have an appropriate legal basis and safeguards.

Depending on your location and applicable law, you may have rights to request access to personal information, correct inaccurate information, request deletion, object to or restrict certain processing, withdraw consent, or request a copy of information in a portable format.

You can update some profile information and preferences in your account. To make a privacy request or ask a question, contact us using the details below. We may need to verify your identity before acting on a request, and some information may need to be retained where the law permits or requires it.

For users in Nigeria, we aim to handle personal information in accordance with applicable data-protection requirements, including the Nigeria Data Protection Act 2023. Rights and procedures may differ in other countries.

Afsoen is not designed for children who are below the minimum age permitted to use the service under applicable law and our platform rules. We do not knowingly seek to collect personal information from children who are not permitted to use Afsoen. If you believe a child has provided personal information in breach of these requirements, contact us so we can review the matter.

Afsoen may link to or integrate with third-party websites, payment services, social platforms or other tools. We do not control their privacy practices. Review the privacy notices of those services before providing information to them.

We may update this Privacy Policy as Afsoen's services, technology or legal obligations change. We will publish the updated version on this page and revise the effective date. Where a change is material, we will provide additional notice when required.

Effective date: 14 November 2026.

For privacy questions, requests or complaints, contact Afsoen at support@afsoen.com.ng. Please describe your request clearly and do not include passwords, one-time codes or full payment-card details in your message.